Privacy Policy for FleVo
Welcome to FleVo! This Privacy Policy outlines how FleVo ("we," "us," or "our") collects, uses, and shares information when you use our FleVo mobile application (the "App") or website (the "Site"). By accessing or using the App or Site, you agree to the collection, use, and sharing of information as described in this Privacy Policy. If you do not agree with this policy, please do not use the App or Site.
1. Information We Collect
1.1 Information You Provide
When you interact with our App or Site, we may collect various types of information that you provide voluntarily, including but not limited to:
Personal information such as name, email address, phone number, and delivery address when you create an account or place an order. Payment information such as credit card details or other payment methods used for transactions. Additional information provided in forms, surveys, or correspondence with us.
1.2 Information We Collect Automatically
We may automatically collect certain information about your device and usage of our App or Site, including but not limited to:
Device information such as device type, operating system, and unique device identifier. Log data such as IP address, browser type, access times, and pages visited. Usage data such as actions taken within the App or Site, interactions with features, and performance metrics.
1.3 Additional Information for Restaurant and Delivery Personnel Verification
In order to ensure the quality and safety of our services, we may collect and process additional information for the verification of restaurants and delivery personnel, including but not limited to:
For restaurants: Business licenses, health inspection certificates, menu details, and other documentation to verify the legitimacy and compliance of their operations. For delivery personnel: Driver's licenses, proof of vehicle insurance, background checks, and other documentation to verify identity and qualifications.
1.4 Location Information
With your consent, we may collect and process information about your precise or approximate location to provide location-based services such as:
Finding nearby restaurants or food options. Providing accurate delivery estimates and tracking the delivery status of your orders.
1.5 Social Media Information
If you choose to log in to our App or Site using your social media credentials, we may collect information from your social media profile in accordance with your privacy settings on the respective social media platform. This may include your profile picture, email address, and other publicly available information.
1.6 Feedback and Reviews
We value your feedback and may collect and display reviews, ratings, and other user-generated content that you provide on our App or Site. This information helps us improve our services and enhance the experience for all users.
2. How We Use Your Information
We may use the information we collect for various purposes, including but not limited to:
Processing and fulfilling orders placed through our App or Site. Providing customer support and responding to inquiries or requests. Improving and optimizing the functionality, performance, and user experience of our App or Site. Personalizing your experience by displaying relevant content, offers, or recommendations. Communicating with you about your orders, account status, promotions, and updates. Conducting research, analysis, and statistical reporting to understand and improve our business.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
With restaurants to fulfill your orders and provide the requested services. With delivery personnel to facilitate the delivery of your orders. With third-party service providers who assist us in operating, maintaining, and enhancing our App or Site, including but not limited to payment processors, hosting providers, analytics providers, and marketing partners. With our business partners for marketing and promotional purposes, provided that you have consented to such sharing. With law enforcement or regulatory authorities in response to legal requests, court orders, or investigations, or to comply with applicable laws, regulations, or governmental requirements. In connection with a merger, acquisition, sale of assets, or other business transfer, where the information is transferred as part of the transaction or due diligence process.
4. Data Retention
We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain and use your information to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our rights and interests.
5. Your Choices
You have choices regarding the collection, use, and sharing of your information:
You may choose not to provide certain information, although this may limit your ability to access certain features or services of our App or Site. You can control and manage your account settings, communication preferences, and permissions within the App or Site. You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in such communications. You can adjust your device settings to control or disable the collection of certain information, such as location data or cookies, although this may affect the functionality of our App or Site.
6. Security
We take the security of your information seriously and employ appropriate technical, organizational, and administrative measures to protect against unauthorized access, disclosure, alteration, or destruction of your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Children's Privacy
Our App and Site are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take steps to delete such information as soon as possible.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective upon posting the revised policy on our App or Site. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our App or Site after the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at yumz.contact@gmail.com. We are committed to addressing and resolving any inquiries or issues promptly and transparently.